Appliance Error Code Checker

Samsung Washer error code 5C

5C

Also shown as: 5E

What it means

Water is not draining from the washer.

Likely causes

Safety first: switch the appliance off and unplug it (or turn it off at the circuit breaker) before you check anything. If water is involved, close the water supply valve too. Never open panels or touch internal wiring. Anything that involves gas lines, refrigerant or sealed systems, or mains-voltage wiring is a job for a professional - not a home fix.

Safe first checks

  1. Check the drain hose is not kinked, clogged or frozen
  2. Make sure the drain hose runs straight, all the way to the drain
  3. Clean the debris filter at the front of the machine - have a towel and a shallow tray ready for the water that comes out

When to call a pro

If the code remains after these checks, contact a Samsung service center.

Repair or replace?

Try the safe checks first - many codes clear with a clean filter, a straight hose or a balanced load, and those cost nothing. If the code comes back, a service call typically costs $50-$150 for the visit and diagnosis (Angi puts an average service call at $50-$100; Sears lists a $90-$150 diagnostic fee). Get the full repair quote before you decide. If the machine is old and the quote is a large part of the price of a new one, replacing usually makes more sense than repairing.

Source: Samsung Support

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